This third party has all the specific knowledge it needs to manage this technical process and performs its duties separately from the company that hired them. Vertical BPOs, on the other hand, deal with the knowledge that applies only to a specific industry.Ī business may, for example, outsource its IT help desk services to a third-party technical support provider. This business picks an external provider that can hire and onboard people this team then performs its duties separately from the hiring party. One of the most common examples in this category is a business outsourcing its hiring process. Horizontal BPOs apply to a range of industries. These types of BPO initiatives differ based on the industries they impact, so it’s a good idea to go over examples of both. Let’s break down BPOs into two categories: 3 common benefits associated with BPO examples.To that end, let’s explore the main risks involved in BPO projects and how to mitigate them, as well as get a quick intro to BPO with specific examples and benefits. The greatest threats to BPO, chief among them hidden costs that come with outsourcing, can severely damage a business’s customer push-back and satisfaction rates. BPOs offer benefits from cost savings to a strong competitive edge, and they can help new and upcoming businesses grow more efficiently.ĭelegating one or more business processes doesn’t come without risks, though.įor every function or process that a business outsources to an external provider, the more organizational information they potentially jeopardize. This delegation, usually called Business Process Outsourcing (BPO), helps small businesses avoid hiring full-time teams to manage and measure the performance of different business processes. At one point or another, many businesses reach a stage where they need to delegate some intensive processes to another provider.
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